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The purpose of this Privacy Policy is to explain how Jelka Globals collects, uses, stores, and protects personal information from customers and visitors when using our website and services.
By using our website or purchasing our products, you agree to the collection and use of your information as described in this policy.
Throughout this document, “we”, “our”, or “us” refers to Jelka Globals.
1. Personal Information We Collect
In order to provide our services effectively, Jelka Globals may collect the following types of personal information:
This includes information such as your name, email address, phone number, and delivery address when you create an account, place an order, or contact us.
a) Identification and Contact Information
When you purchase products from our website, payment details may be required. These may include debit card information, bank transfer details, mobile money payments, or other payment methods used during checkout.
b) Payment Information
We may collect basic information such as your gender or date of birth when voluntarily provided.
c) Demographic Information
When you contact our customer service team or communicate with us through our website or social media platforms, we may keep records of those interactions to improve our services.
d) Communication Records
Information regarding your preferences, such as product interests, styles, or shopping behavior, may be collected to improve your shopping experience
e) Preferences and Interests
Information you submit publicly, such as product reviews or comments on our website or social media pages.
e) Customer Reviews and Feedback
Details of products you have purchased, including pricing and transaction history.
g) Purchase History
When you browse our website, we may collect information such as your browser type, pages visited, and time spent on our site.
h) Website Usage Data
When permitted, limited location information may be collected to improve delivery services or user experience.
i) Location Information
Your information may be collected directly from you when you interact with our website, or indirectly through cookies and analytics tools.
If you choose not to provide certain information required to process an order, we may not be able to provide the requested product or service.
2. How We Use Your Personal Information
Jelka Globals may use your information for the following purposes:
We use information to better understand customer preferences and improve our products, website experience, and services.
a) Improving our services
Your information helps us process orders, deliver products, respond to inquiries, and manage customer accounts.
b) Processing orders and customer requests
We may contact you regarding order updates, service changes, or responses to your inquiries.
c) Customer communication
Information may be used to protect our website, customers, and business from fraud or unauthorized activities.
d) Security and fraud prevention
With your consent, we may send updates about new products, promotions, or special offers that may interest you.
e) Marketing and promotions
Information may be used to understand website performance and improve marketing campaigns.
f) Analytics and business improvements
We may keep certain information for record-keeping, legal compliance, and financial auditing.
g) Legal and administrative purposes
3. Sharing of Personal Information
Jelka Globals does not sell or rent your personal information to third parties. However, we may share information in the following cases:
We may share information with trusted service providers who help us operate our website, process payments, or deliver orders
a) Service providers
Payment information may be shared with financial institutions or payment gateways to complete transactions.
b) Payment processors
With your consent, information may be shared with partners involved in promotions or events.
c) Business partners
We may disclose information when required by law or when necessary to protect our rights or comply with legal obligations.
d) Legal requirements
4. Cookies and Tracking Tools
Our website may use cookies and similar technologies to enhance your browsing experience.
Cookies may help us:
Remember your login information
Save items in your shopping cart
Understand how visitors interact with our website
Improve website performance and user experience
You may choose to disable cookies through your browser settings, though some website features may not function properly if cookies are disabled.
5. Data Storage and Transfers
Your information may be stored and processed in locations where our service providers operate. We ensure that appropriate safeguards are in place to protect your personal information.
6. Data Retention
Jelka Globals will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.
Typically:
Customer account data may be retained during your relationship with us.
Purchase records may be retained for legal or financial purposes.
After this period, personal data may be securely deleted or anonymized.
7. Your Rights
Depending on applicable laws, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data where applicable
Withdraw consent for marketing communications
Request restriction of how your information is processed
To exercise any of these rights, please contact our support team.
8. Protection of Your Information
Jelka Globals takes reasonable security measures to protect your personal data from unauthorized access, loss, or misuse.
However, since internet transmissions cannot be guaranteed to be completely secure, we encourage users to take precautions when sharing personal information online
9. Children’s Privacy
Our website and services are not intended for children.
Users must be at least 18 years old to make purchases or conduct transactions on our website.
We do not knowingly collect personal information from children without parental consent.
10. Third-Party Websites
Our website may contain links to third-party websites. These websites operate under their own privacy policies, and Jelka Globals is not responsible for their data practices.
11. Policy Updates
Jelka Globals may update this policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page
If you have questions regarding this policy or how your personal information is handled, please contact our customer support team through the contact information provided on our website.